Virtual Receptionist Services for Law Firms

A virtual receptionist helps a law firm answer calls consistently, capture caller information, qualify potential matters, route urgent issues, and book consultations. Eva Speaks uses conversational AI to handle intake questions, document call details, and send structured information into your workflow. This reduces missed calls, speeds up response times, and gives staff more time for active cases.

Yes. Eva can be configured with practice-area-specific intake questions for areas such as personal injury, family law, criminal defense, immigration, estate planning, employment, and corporate law. The AI receptionist collects relevant facts, identifies caller intent, applies your firm’s acceptance criteria, and routes or schedules callers based on the rules you define.

Yes. Eva provides 24/7 call answering, including evenings, weekends, holidays, and overflow during business hours. Calls can be greeted, qualified, scheduled, routed to voicemail, or escalated to on-call attorneys depending on your configuration. This is especially useful for urgent criminal defense calls, time-sensitive consultations, and high-intent leads outside normal office hours.

Yes. Eva can check availability and book consultations into connected calendars or legal practice systems. It supports scheduling, rescheduling, cancellations, confirmations, and reminders when configured. Integrations may include tools such as Clio, MyCase, PracticePanther, Google Calendar, Calendly, and other scheduling or practice management platforms your firm already uses.

Yes. Eva can transcribe calls into searchable text with speaker labels, timestamps, caller details, intent, appointment information, and follow-up actions. These transcripts can support quality assurance, intake review, staff training, and documentation. Voice recordings may be retained for quality assurance and product improvement, with opt-out controls for AI model training use.

Yes. Eva’s smart routing can escalate urgent matters based on caller intent, practice area, business hours, or custom logic. For example, emergency criminal defense calls can be routed to an on-call attorney after hours, while routine intake can be scheduled or sent to staff. Routing rules are configured around your firm’s preferences.

Eva can integrate with legal and business tools, including Clio, MyCase, PracticePanther, calendars, CRMs, telephony systems, and custom APIs where needed. Call summaries, transcripts, qualified leads, consultation bookings, and structured intake data can flow into your existing systems so your team works from a single source of truth.

Pricing is provided by contacting Eva Speaks for a demo and consultation. Since firms differ in call volume, routing complexity, integrations, practice areas, and intake requirements, the best plan depends on the workflows you want Eva to handle. A demo can clarify call handling needs, implementation scope, and the best configuration for your firm.