AI Medical Receptionist & Appointment Management

Eva Speaks does not publish one-size-fits-all pricing because cost depends on call volume, appointment workflows, integrations, routing complexity, outbound reminder needs, and support requirements. Healthcare practices can request pricing and a demo to review expected usage, required EHR or scheduling connections, and the best configuration for their front-desk and patient communication goals.

Yes. Eva can book, cancel, and reschedule appointments through supported calendars, EHR scheduling tools, and practice management systems. The service catalog references integrations with systems such as Epic, athenahealth, Dentrix, eClinicalWorks, NextGen, and others. Eva checks availability, offers appointment slots, confirms bookings, and can send reminders by SMS or email.

Yes. Eva provides 24/7 call management, so patients can reach your practice after hours, on weekends, during holidays, or when staff are busy. Calls can be greeted, qualified, routed, scheduled, transcribed, or escalated based on your rules. Urgent calls can be forwarded to on-call clinicians when your workflow requires it.

Eva can distinguish between administrative and potentially urgent calls using configured conversation goals and escalation rules. For urgent scenarios, the system can route callers to on-call clinicians or designated staff instead of simply taking a message. Practices should define escalation criteria carefully during setup so clinical concerns are directed appropriately.

Eva can capture structured details such as caller name, contact information, reason for visit, appointment preference, insurance information, requested provider, prescription refill request details, and follow-up tasks. Transcripts may include speaker labels, timestamps, and extracted key data, helping your team review calls and keep patient communication organized.

Eva operates under industry-standard security practices, processes and stores voice data in U.S. data centers, and offers opt-out controls for AI model training data use. Because healthcare compliance requirements vary by practice and workflow, teams should review privacy, data retention, and integration requirements during implementation before enabling patient-specific use cases.

Eva is designed to integrate with telephony systems including Twilio, VoIP providers, PBX, and contact-center environments. Smart routing can send calls to live agents, on-call staff, voicemail, SMS, or automated handling. This lets practices keep their current phone operations while adding AI answering, scheduling, transcription, and overflow support.

Eva uses natural, human-sounding voice technology and conversational AI to create smooth caller experiences, but disclosure practices should match your organization’s policies and applicable regulations. The system can be configured around your brand tone, greeting, call-handling rules, and escalation triggers so patients receive consistent, helpful support.